1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return under the following conditions:

  • The request must be made within 48 hours of receiving the order.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of the issue (such as images or videos) must be provided for verification.

2. Return Process

  • To initiate a return, contact us through our support team with your order details and proof of the issue.
  • Once the request is reviewed and approved, we will provide instructions for returning the item.
  • The item must be securely packed and handed over to the designated pickup service.

3. Refund Process

  • After receiving and inspecting the returned item, we will process the refund.
  • Refunds will be issued in cash at the time of pickup or through an agreed-upon method.
  • If the return does not meet our eligibility criteria, the request may be declined.

4. Non-Returnable Items

Certain items may not be eligible for returns, including:

  • Products that have been used or damaged by the customer.
  • Items without original packaging or missing components.
  • Requests made beyond the 48-hour return window.

5. Order Cancellations

  • Orders can only be canceled before they are dispatched. Once shipped, cancellations will not be accepted.
  • If an order is refused at the time of delivery, future purchase requests may be restricted.

6. Contact Us

For any return or refund inquiries, please reach out to us at [email protected]
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