1. Delivery Method
At Yvain Hub, we offer Cash on Delivery (COD) as the only payment method. Orders will be shipped and delivered by our trusted delivery partners. Payment must be made in cash at the time of delivery.
2. Shipping Timeframe
- Orders are typically processed within 1-3 business days after confirmation.
- Delivery times may vary based on location but generally range from 3-7 business days.
- In case of unexpected delays due to weather, high demand, or operational issues, customers will be notified.
3. Delivery Coverage
- We currently deliver to selected regions. Please check availability at checkout.
- If your location is outside our serviceable areas, we may not be able to process your order.
4. Shipping Charges
- Shipping fees, if applicable, will be displayed at checkout before confirming the order.
- Any additional charges due to remote locations or special delivery requests will be communicated beforehand.
5. Receiving Your Order
- Please ensure that the provided address and contact details are accurate for smooth delivery.
- If you are unavailable at the time of delivery, our courier may attempt a second delivery or contact you for further instructions.
- Orders that cannot be delivered due to incorrect address details or repeated failed attempts may be canceled.
6. Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within 48 hours with proof (images/videos).
- We will assess the issue and provide a suitable resolution, such as a replacement or refund.
7. Order Tracking
- Once your order is shipped, you may receive a tracking link or an update regarding the delivery status.
- If you have any concerns regarding your shipment, you can reach out to our support team.
8. Contact Us
For any shipping-related inquiries, please reach out to us at [email protected]